If you are missing a part or a component to something you ordered from Tosa Tool the best thing to do is email our Quality Control specialist Jerri at qc-jerri@tosatool.com . Her sole function is to be sure that customers get exactly what they ordered on time every time. Please contact her first before you email or call Dan or someone else here. If you want to post on social media try our Facebook page first please. We monitor it regularly and will answer questions and get to the bottom of difficulties. We cannot monitor all forms of social media at all times.