Presale Information: Customer-Supplier Relationship
You have probably studied the product features closely and considered them in the context of your needs; but the issues are not limited to just the product specs. You should also know what you’re getting from your supplier in terms of ongoing support.
Tosa Tool Modular Fixturing Tooling Plates and the accessories are sold either direct, or through low overhead distributors. The tooling plates are stock, or built to order, and they are shipped from our shop warehouse inventory directly to your facility. Opening the crate and placing the Modular Tooling Plates on your machine in your facility is your responsibility, although we can provide suggestions. If a problem occurs with your Tosa Tool Modular Fixturing we will work with you providing phone support, documentation, and replacement parts until we get the issue resolved.
Direct sales and phone support is part of the equation that allows us to provide high value at low cost. The fixtures are designed for durability and simplicity, making problems rare and repairs easy. We do have factory technicians to send to your facility. We have a very strong interest in customer satisfaction, but keep in mind that it’s a two way street. As a supplier, we promise to carry through on our support policy. As a customer, you need to make sure that our support policy will work for you.