Tosa Tool – Hardware Returns & Refund Policy

Effective Date: August 15, 2026 Last Updated: August 15, 2026

At Tosa Tool LLC we stand behind the quality of the modular vises, fixturing, and hardware we manufacture and sell. This policy explains exactly how returns and refunds work so there are no surprises.

1. Return Window

Standard stock hardware may be returned within 30 calendar days of the delivery date.

Custom, special-order, modified, or “Design Ready” products are not eligible for return except in the case of a verified manufacturing defect (see Section 6).

2. Eligibility Requirements

To be eligible for a return, the item must meet all of the following conditions:

  • It is a standard (non-custom) stock item
  • It is unused and in new, resalable condition
  • It is in the original packaging with all original contents, accessories, documentation, and protective materials
  • It shows no signs of installation, mounting, machining, marking, or modification
  • A valid Returned Material Authorization (RMA) number has been issued by Tosa Tool before the item is shipped back

Items that do not meet these conditions will be refused or returned to the customer at their expense.

3. Non-Returnable Items

The following are not eligible for return or refund (except for verified manufacturing defects):

  • Custom, special-order, or Design Ready products
  • Items that have been installed, used, modified, engraved, or altered in any way
  • Items returned without a prior RMA number
  • Items returned more than 30 days after delivery
  • Electrical components, software, or digital products (if applicable)
  • Clearance, final sale, or closeout items

4. Restocking Fee

Approved returns of standard stock items are subject to a minimum 20% restocking fee.

The restocking fee helps cover inspection, repackaging, and restocking costs. Defective items or shipping errors caused by Tosa Tool are exempt from the restocking fee.

5. How to Request a Return (RMA Process)

  1. Contact us before shipping anything back: Email: dan@tosatool.com Phone: 608-721-TOOL (608-721-8665)
  2. Provide:
    • Order number or invoice number
    • Item(s) you wish to return
    • Reason for the return
    • Clear photos of the item and packaging (required)
  3. If approved, we will issue an RMA number and return instructions. Do not ship any product without an RMA number. Unauthorized returns will be refused.
  4. Clearly mark the RMA number on the outside of the package and on the packing slip.

6. Defective or Damaged Items

If you receive a product that is defective due to workmanship or materials, or if it arrived damaged:

  • Notify us within 7 days of delivery with photos of the damage/defect and packaging.
  • We will determine the best resolution (repair, replacement, or refund) at our discretion.
  • In most cases we will provide a prepaid return shipping label for verified defects or shipping damage caused by us.

7. Return Shipping

  • Customer responsibility: Return shipping costs for non-defective returns (change of mind, ordered wrong item, etc.).
  • Tosa Tool responsibility: Return shipping for verified defective items or errors on our part.
  • We strongly recommend using a trackable, insured shipping method. Tosa Tool is not responsible for returns lost or damaged in transit.

8. Refund Process

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection.
  • Approved refunds are issued to the original payment method within 7–14 business days after inspection.
  • Original outbound shipping charges are non-refundable unless the return is due to our error.
  • The 20% restocking fee (if applicable) will be deducted from the refund.

9. Exchanges

We prefer to process a return + new order rather than direct exchanges, especially for different configurations. Contact us and we will help find the cleanest solution.

10. Limitation of Liability

This Returns Policy is subject to the full Product Terms & Conditions located at tosatool.com/product-terms-conditions. In the event of any conflict, the Product Terms & Conditions control.

Tosa Tool’s liability for any claim is limited to the purchase price of the product. We are not responsible for incidental or consequential damages.

Questions? Email dan@tosatool.com or call 608-721-TOOL.

We’re a small Wisconsin shop and we want to do right by our customers. Clear communication up front makes everything smoother for both sides.